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Samples are received into our Reception laboratory, preferably in cool boxes or corex boxes, and the staff in this area remove the lid and any packing before recording the temperature using a calibrated infra red thermometer.  This information can be provided to our clients with the return/receipt email.

Samples are then unpacked and checked against the client’s paperwork. Any discrepancies are highlighted and passed to our Contracts Department, who will then contact the client to clarify any ambiguities. Samples are then logged onto our LIMS system (Laboratory Information Management System). Tests are assigned to the samples according to the client instructions, either through a quotation or a Chain of Custody. The sample receipt will then be sent out highlighting any discrepancies eg missing samples, and any deviating samples issues. Samples are then stored in one of our four cold stores until analysis commences.

Time sensitive analyses are highlighted, and these tests are performed as a priority, in order to comply with holding times.  As soon as the test schedule is complete, the final report will be emailed to the client, so it is important that clients inform us of any changes to email addresses.

To speed up the registration process, it is helpful if:

  • Samples are clearly identified on both the Chain of Custody and sample container
  • Tests are specific, e.g. not just metals, but which metals
  • Rapid turnaround requirements are clearly marked
  • Any quotation reference is included on the Chain of Custody
  • Any specific known hazards are included on the Chain of Custody, e.g. asbestos

If any client requires assistance, our team of Customer Service staff are available by phone or email. See our Customer Services section for details or click here.



DETS – dependable data, dependable delivery