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logistics

Logistics


The safe delivery of bottles and collection of samples can often cause more issues for on-site staff than any issues occurring in the laboratory.  Derwentside Environmental have tried several couriers, but have found APC to deliver a more flexible and reliable service than many larger companies, and they are now the courier of choice.

Requests for containers must be made by 11.00 am to ensure delivery the following morning, and requests for collection of samples must be made by 11.00 am for collection the same afternoon.  However, if a site is some distance from the nearest depot, then more notice may be needed.  Please clarify with your Account Manager or Project Manager if there is any concern over this issue.
Local collections – we do have three vehicles available (one is refrigerated), and a member of our site team may be able to collect/deliver on a same day basis, particularly if the site is within a 50 mile radius of the laboratory.  For large or sensitive projects,  we can arrange for daily collections to take place using our own transport, regardless of location. A surcharge may be applied for this service.
Deliveries/collections from Scotland – sites north of Dundee will fall outside the next working day rule, as the distances are too far, and a service of two working days is generally offered.  However, we do have our own van operating in Scotland, so can accommodate some collections/deliveries if these are really urgent. Please contact contracts.dept@dets.co.uk for more information.

Ice Packs - please note that we do not send out frozen icepacks, and clients will need access to a freezer to ensure these are frozen prior to inserting in cool boxes, and then sending samples back to the laboratory as soon as possible.


 
DETS – dependable data, dependable delivery