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quality

Quality

We all want confidence in the goods and services we use, and trust is essential, whether in the high street, supermarket or business supply chain.  For analytical services, there is a means of building trust in the market place by ensuring your laboratory is accredited.

Accreditation by the United Kingdom Accreditation Service (UKAS) is the key to ensuring that consumers, suppliers, and end users of data can have confidence in the quality of goods and in the provision of services throughout the supply chain.

UKAS audit our laboratories annually, and also review any new methods submitted for accreditation (either by post or by a site visit), and they audit against ISO 17025, the international standard for testing laboratories.  In addition, they will also audit against MCERTS, the Environment Agency’s Monitoring Certification Scheme, which sits over and above ISO 17025.

DETS employ 2 full time staff, assisted by 8 trained internal auditors, to continuously update and monitor our system, and with over 80% of our methods accredited, DETS are one of the most comprehensively accredited laboratories in the UK – follow the link to check the full scope.

Click here to see our UKAS schedule of accreditation

The ISO 17025 standard is complex and comprehensive, covering all aspects of quality and service provision. Some examples include:

Proficiency testing data

DETS belong to PT schemes such as Aquacheck, Contest, AIMS and BiMEP (an international fuel testing PT scheme) – blind samples are sent monthly to the laboratory and the results we achieve must fall within acceptable limits for UKAS accreditation to be maintained.  A summary of recent data is available to clients on request.

Uncertainty data

When methods are validated for accreditation, we calculate the precision and bias, which then provides an average uncertainty value for the method.  For MCERTS, these are derived on a matrix basis – clay, sand or loam for soil, and sewage, saline or trade effluent for waters.  These uncertainty values are available to clients on request.

Contract review

UKAS place a high level of importance on contract review, ensuring that the communication between the laboratory and client is transparent and easily understood.  This involves everything from quotations, bottle supply, turnaround times, detection limits, and reporting formats.  DETS consider this to be one of the most important aspects of our business, and significant resources are in place to provide a smooth and helpful service.



DETS – dependable data, dependable delivery